DAY 3
1 / 14
Daily Scene · Shopping · 18 MIN

Returning an Item

在商店退换商品

🇬🇧 英式独立音色 · Lucy · British English 待连接
YOUR SCENE

今天的情景

你昨天买了一副耳机，但左耳没有声音。你带着商品和电子小票回到商店。

MULTI-TURN DIALOGUE
A
Assistant

Hello. How can I help you today?

你好，今天有什么可以帮您？
YOU
You

I’d like to return these headphones. The left side isn’t working.

我想退掉这副耳机。左耳没有声音。I’d like to return... 是直接且礼貌的退货表达。
A
Assistant

I’m sorry about that. When did you buy them?

很抱歉。您什么时候买的？
YOU
You

Yesterday afternoon. I noticed the problem as soon as I tried them at home.

昨天下午。我一回家试用就发现了这个问题。
A
Assistant

Do you have the receipt or the order confirmation?

您有小票或订单确认信息吗？
YOU
You

I have the digital receipt on my phone. Will that work?

我手机里有电子小票。这样可以吗？
A
Assistant

Yes, that’s fine. May I also check the serial number on the box?

可以，没问题。我也可以核对一下盒子上的序列号吗？
YOU
You

Sure. I’ve put everything back in the original packaging.

当然。我已经把所有东西放回原包装了。
A
Assistant

Thank you. We can offer a replacement or a full refund. Which would you prefer?

谢谢。我们可以换新或全额退款。您更希望哪一种？
YOU
You

Is the same model available in a different colour?

同一型号有其他颜色的现货吗？
A
Assistant

We have it in black, but the white version is currently out of stock.

黑色有货，但白色目前缺货。out of stock 表示暂时无货。
YOU
You

In that case, I’ll take the black replacement, please.

那样的话，我换成黑色的吧。
A
Assistant

No problem. I’ll test the new pair before you leave.

没问题。您离开前，我会测试一下新耳机。
YOU
You

I appreciate that. Thank you for sorting it out.

那太好了。谢谢你帮我解决。sort it out 表示把问题处理好。
SCENE NOTES

A clear return request explains the fault, the purchase time, and the preferred solution. Keep the receipt and original packaging when possible.

清楚的退换请求会说明故障、购买时间和希望的解决方案。尽可能保留小票与原包装。

KEY IDEA

退换货时依次说明问题、凭证和期望方案。

Language Notes 语言点

as soon as一……就……

I noticed it as soon as I turned it on.我一打开就发现了问题。

In that case既然这样；那样的话

In that case, I’ll take a refund.那样的话，我选择退款。

01

Vocabulary

本课核心词汇

receipt

/rɪˈsiːt/
收据

I have the digital receipt.

replacement

/rɪˈpleɪs.mənt/
替换品；换货

We can offer a replacement.

refund

/ˈriː.fʌnd/
退款

I’d prefer a full refund.

02

Pronunciation Focus

英式发音

I’d like to 的弱读

I’d 和 like 连贯，to 轻读为 /tə/。

I’d like to return these headphones.
PRACTICAL INSIGHT

投诉时描述可验证的事实，并明确希望退款还是换货，处理效率通常更高。

SENTENCE TO MEMORISE
“We can offer a replacement or a full refund. Which would you prefer?”
SPEAKING CHALLENGE

现在，轮到你来说

把 headphones 换成一件你真实买过的商品，说明故障、购买时间、凭证和希望的解决方式。

AI READING SCORE

录下你的朗读

请朗读下面这句话。录音仅用于本次识别；登录后会同步成绩，不保存原始声音。

We can offer a replacement or a full refund. Which would you prefer?
{ 18 }

完成今天的学习

每天一点点，英语会慢慢变成你真正能使用的工具。

返回首页